Refund policy

REFUND POLICY

[YOUR COMPANY NAME]  |  Shopify Store

⚠️ LEGAL TEMPLATE DISCLAIMER: This is a professional SAMPLE TEMPLATE only. It has not been reviewed by legal counsel. Consumer protection laws (including in California) may limit your ability to refuse refunds in certain situations. You must have this policy reviewed and customized by a qualified attorney before publishing. Use at your own risk.

Effective Date: [INSERT DATE]     |     Last Updated: [INSERT DATE]

1. Overview

We strive to provide high-quality digital products and excellent customer support. However, because our products are digital in nature, can be instantly delivered, copied, altered, kept indefinitely, and used for life by the customer, all sales of Digital Products are generally final.

This Refund Policy applies to all purchases made through our Shopify store. By making a purchase, you acknowledge that you have read, understood, and agree to this policy.

2. Digital Products – No Refunds Policy

All sales of Digital Products (including but not limited to AI agents, tools, scripts, templates, playbooks, PDFs, courses, license keys, datasets, and any other downloadable or access-granted items) are FINAL AND NON-REFUNDABLE once any of the following occurs:

• The product has been downloaded or the license key/access has been delivered

• Access to the product or service has been granted

• The product has been used, altered, modified, or integrated into any of your projects or systems

Because these products can be kept and used for life, and because we cannot retrieve or revoke value once it has been consumed, we do not offer refunds, exchanges, store credit, or cancellations for change of mind, buyer’s remorse, or after the product has been accessed or used.

3. Limited Exceptions (At Our Sole Discretion)

We may, at our sole discretion, consider a refund or replacement only in the following limited circumstances:

• The product is materially defective or non-functional and we are unable to provide a working replacement or fix within a reasonable time after you notify us.

• You received the wrong product due to an error on our part.

• You accidentally made a duplicate purchase of the same product (we can cancel the duplicate order before delivery).

Requests for exceptions must be submitted in writing within fourteen (14) days of the original purchase date. We reserve the right to deny any request that does not meet the above criteria or that we reasonably believe is an attempt to circumvent this policy.

4. How to Request a Refund or Report an Issue

To request consideration under the limited exceptions above, please email us at [YOUR SUPPORT EMAIL] with the subject line “Refund Request – Order #[Your Order Number]”. Include:

• Your full name and order number

• A clear description of the issue

• Screenshots or evidence (if applicable)

We aim to respond to all requests within five (5) business days. Approved refunds will be processed to the original payment method within 5–10 business days.

5. Subscriptions and Recurring Billing (If Applicable)

You may cancel future recurring billing at any time through your account dashboard or by contacting us. Cancellations take effect at the end of the current billing period. No refunds or credits will be issued for any past billing periods, partial months, or unused portions of a subscription.

6. Chargebacks and Disputes

We encourage you to contact us first to resolve any issues before initiating a chargeback or dispute with your payment provider. Initiating a chargeback without first attempting to resolve the matter with us may result in permanent loss of access to your products and account, and we reserve the right to dispute any chargeback we believe was filed in bad faith.

7. Physical Products (If Any)

If we offer any physical products in the future, returns will be handled according to our Shipping & Returns guidelines at the time of purchase. This section does not currently apply to our primary digital product offerings.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. The updated version will be posted on our store with a new “Last Updated” date. Your continued purchases after the effective date constitute acceptance of the revised policy.

9. Contact Us

For any questions about this policy or to request support:

Email: [YOUR SUPPORT EMAIL]

We typically respond within 1–2 business days.

IMPORTANT LEGAL NOTE: This policy is intended to be fair and transparent while protecting our business given the nature of digital products. However, certain consumer protection laws in California and other jurisdictions may require refunds in specific circumstances (for example, if a product is not as described or if we fail to deliver). We comply with all applicable laws. This template must be reviewed by a qualified attorney to ensure compliance with current law in your jurisdiction before use.

— END OF REFUND POLICY —

Version 1.0  |  Template for Digital Product Stores  |  Attorney Review Required

Page  |  This is a legal template — Attorney review required before use.